#BestIceCreamAround
FAQ's
Who's Katie?
She's the youngest of our family and you can find her sampling fudge when she's not at school. Her brothers are more likely to be scooping ice cream and keeping the place clean along with the other great teens that work at Katie's Ice Cream. Of course, Tom and Lisa are the "Mom and Pop" behind this family business and they make the ice cream, fudge and candy at Katie's Ice Cream.
Who's Granny Lay?
Granny Lay is Katie's grandmother (Tom's Mom). Our family's Tennessee roots go back to Campbell County and that area along the Kentucky border to before Tennessee was a state. We're very grateful to the Lay Family Genealogical Association and the work that they do. They've helped us to connect with a lot of our Tennessee history. Our Granny Lay's logo is Tom's Mom.
Why Dickson? Is this a chain?
Well, when we decided to start an independent ice cream shop we knew we wanted it to be something special. How many ice cream shops make their own ice cream AND have a children's playground? Based on the size of that investment and the nature of the ice cream business, it made Dickson a great fit.
We LOVE Dickson and the wonderful customers that walk through our doors!
What's your favorite flavor of ice cream?
Depends on who you ask and what day it is! Seriously though, we suggest trying our Orange Chocolate Chip Ice Cream. It's a great combination of flavors and something our ice cream maker, Tom discovered in his New Zealand travels.
Who made your neon sign?
Actually, our sign is LED. It looks just like neon but it's so much better in terms of reliability and cost to operate. It's made by INCISEON® - We love it!
How long have you been making ice cream?
Tom answers that question like this... a long time in small quantities but in the volumes that we make here at Katie's Ice Cream... that's a newer thing. :)
Do you have a party space that we can reserve for our child's birthday?
We're honored that folks choose to celebrate all sorts of occasions, from birthdays, to first dates, to anniversaries here at Katie's Ice Cream. On June 25th, 2021 our Party Pavilion was constructed. Now you can reserved an area for your birthday celebration or party. It has seating for 20 adults or 2 dozen children. For more information see the "Parties" tab on this website.
How come you don't have..." " ?
We've put a lot of thought into creating great ice cream to be enjoyed in a unique and family-friendly environment. We believe if we made it like the big chains and corporate franchise units our place would be less special. For those reasons you might find us not having everything you expect but you will find the #BestIceCreamAround
Do you have non-dairy frozen desserts?
Yes, we make Italian ice which contains no dairy products and our Soy frozen dessert flavors are also dairy free. Recently, we started making a non-dairy frozen dessert that is as good as our 14% butterfat ice cream. Ask to try one of our coconut milk flavors!
Of the 32 flavors offered, we try to keep at least 3 or 4 non-dairy options
How do you set up a ice cream bar at home?
This is a good article on that very subject from our friends at Redfin. Check this out:
Do you make or sell an allergen-free ice cream?
All of the delicious ice cream made at Katie’s Ice Cream is made lovingly on a single batch-freezer. Our production facility is immaculate and utilizes the latest commercial equipment. However, because we use peanuts and other tree nuts in many of our recipes (like Peanut Butter Nutella) allergens may be present in other ice cream flavors made using equipment in our ice cream making facility. Care for our customers and good business ethics prevent us from making any claim or effort to serve products made at Katie’s Ice Cream as allergen-free. As such, we have posted a notice at our front door indicating:
Please note that our ice cream products are made in our store and/or where nuts and nut oils are present. We make our own ice cream in small batches but also note our ice creams are not dye free. Unfortunately, we can not accommodate those with severe food, nut and dye allergies.
Do you have sugar free ice cream?
We offer no sugar added ice cream (NSA). There are no true sugar "free" ice creams since dairy naturally contains lactose. Our no sugar added ice cream is a true premium ice cream made with sugar alcohols to reduce the amount of sugar down to about 1/4 of the sugar found in our "regular", full sugar premium ice creams. Please note that we are currently using a custard type ice cream that contains some egg.
Effective April 2024, No Sugar Added (NSA) ice cream has been discontinued after we were unable to find a supplier for that mix.